Privacy Policy

TrimDoctor, LLC ("TrimDoctor," "we," "us") is committed to protecting your privacy. This policy describes how we collect, use, and protect your personal and health information.

Information We Collect

Personal Information: Name, email, phone number, date of birth, mailing address, and payment information provided during registration and checkout.

Protected Health Information (PHI): Medical history, current medications, health conditions, weight, height, BMI, and other health data submitted during your assessment and ongoing treatment.

Usage Data: IP address, browser type, pages visited, and interactions with our platform, collected via cookies and analytics tools.

How We Use Your Information

We use your information to: facilitate medical consultations with licensed providers, process prescriptions and coordinate pharmacy fulfillment, manage billing and subscriptions, provide customer support, send transactional communications, and improve our platform.

Protected Health Information (PHI)

Your PHI is handled in accordance with HIPAA regulations. We maintain Business Associate Agreements (BAAs) with all vendors who access PHI, including our physician network (OpenLoop Health), compounding pharmacies, cloud hosting provider (AWS), and payment processor (Stripe).

PHI is encrypted at rest (AES-256) and in transit (TLS 1.3). Access to PHI is logged in our HIPAA audit trail.

Your Rights

You have the right to: access your health records, request corrections, request deletion of your data, opt out of marketing communications, and file a complaint with HHS if you believe your privacy rights have been violated.

California Residents (CCPA)

If you are a California resident, you have additional rights including the right to know what personal information we collect, the right to delete, and the right to opt out of the sale of personal information. We do not sell your personal information.